dg66's Privacy Policy

This privacy policy ("Policy") describes our commitment and practices regarding the collection, use, storage, and protection of personal information of users of the dg66 platform and related services ("Services"). When you use dg66's website or any of its services, you are considered to have automatically accepted the terms of this Policy.

dg66 is a safe and reliable online entertainment platform for players in Bangladesh. We believe that your privacy is a fundamental right, and protecting that right is our responsibility. This policy is written in simple and clear language so you can understand how your information is managed.

If you have any questions about any part of this policy, please contact our support team. Contact details are provided at the end of this policy.

dg66 collects various types of information to provide you with the best possible service. This information comes from two main sources: information provided directly by you, and information collected automatically through your use of the platform.

2.1 Directly Provided Information

When you create an account or use the services on dg66, we may collect the following information:

• Name and identity information (full name, date of birth, gender)
• Contact information (mobile number, email address)
• Identity verification documents (national ID card or passport number — only during the verification process)
• Financial information (payment method, transaction history — bKash, Nagad, or Rocket account details)
• Preferences and settings provided by you

2.2 Automatically Collected Information

When you use our services, certain information is collected automatically through technical means:

• Device information (device type, operating system, browser type and version)
• Connection information (IP address, login time and date)
• Usage information (which pages were visited, how long you stayed, which features were used)
• Information obtained from cookies and similar tracking technologies

dg66 uses your collected information only for lawful and specific purposes. We never use your information for unnecessary or unauthorized purposes.

3.1 Primary Purposes

• Account management: Creating, verifying, and maintaining your account
• Identity verification: Confirming identity to prevent fraud and illegal activity
• Transaction processing: Completing deposit and withdrawal requests
• Customer support: Resolving your issues and answering your questions
• Security assurance: Maintaining platform security and detecting suspicious activity

3.2 Secondary Purposes

• Improving service quality and developing new features
• Providing a personalized experience
• Sending important service-related notifications
• Meeting legal obligations
• Statistical analysis and research (based on non-personally identifiable information)

dg66 uses industry-standard technology and practices to keep your information secure. Our security measures are continuously updated and reviewed.

4.1 Technical Protection

• SSL Encryption: All data transmission between you and our servers is encrypted using SSL (Secure Sockets Layer) technology
• Data Encryption: Stored sensitive information is protected by strong encryption algorithms
• Firewall Protection: Our systems are protected by advanced firewalls that prevent unauthorized access
• Regular Security Audits: Our systems undergo regular security reviews

4.2 Organizational Protection

• Only authorized personnel can access your personal information
• All staff who handle data are bound by strict confidentiality agreements
• Once the purpose for which data was collected has been fulfilled, the data is securely deleted

dg66 does not sell your personal information to third parties. However, in certain specific situations we may share your information with designated parties:

5.1 Permitted Sharing Cases

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions
• Technology service providers: With technology partners who assist in operating the platform and who comply with our privacy standards
• Legal obligations: When required to comply with a court order or legal obligation
• Fraud prevention: With the relevant authorities in cases involving investigation of fraudulent activity

5.2 Third-Party Accountability

Third parties with whom we share information are bound by contract with us and are required to comply with our privacy standards. They may only use this information for the specified purpose and may not use it for any other purpose.

We never sell, rent, or disclose your information to marketing agencies, data brokers, or any other unauthorized parties.

Cookies are small text files stored in your browser or on your device. dg66 uses cookies to improve your experience and to ensure the platform functions correctly.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly (login sessions, security verification)
• Functional cookies: Help remember your preferences (language settings, interface preferences)
• Analytical cookies: Help us understand platform usage and improve service quality

6.2 Cookie Control

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work correctly.

dg66 retains your information only for as long as necessary. When determining the retention period, we consider the following:

• All account information is retained while your account is active
• After an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations
• Records of financial transactions may be retained for a longer period for audit purposes
• Security logs are automatically deleted after a set period of time

Once the designated period has passed, we securely and permanently delete your information, or anonymize it in a way that it can no longer personally identify you.

As a user of dg66's services, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

dg66 is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.

If we are informed that a person under the age of 21 is using our platform or that we have collected information from them, we will immediately close that account and delete the collected information.

If parents believe their child is using our platform, please contact our support team.

dg66 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By publishing the revised policy on the website and updating the "Effective Date" at the top of the page
• By sending a notification to your registered mobile number or email (if the changes are significant)
• Through a notification after you log in to the platform

If you continue to use the service after the updated policy is published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

dg66's servers and data infrastructure may be located in various countries. Your information may be transferred outside of Bangladesh.

In the case of such transfers, we ensure that:

• The receiving party maintains adequate data protection measures
• The necessary contractual safeguards for international data transfers are in place
• The privacy and security of the data is maintained at all times

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us.